Refund policy

Return Eligibility

We offer a 7-day return policy starting from the date of delivery.

To be eligible for a return:

• Item must be unused, unworn, and in original condition

• Original packaging must be intact

• Proof of purchase is required

Non-Returnable Items

Certain items may be non-returnable due to hygiene, safety, or supplier restrictions.

Return Process

Customers must contact us before returning any item. Unauthorized returns will not be accepted.

Refunds

• Approved refunds will be issued to the original payment method

• Refund processing time: 5–10 business days after inspection

• Original shipping fees are non-refundable

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 48 hours of delivery with clear photos or videos.

Exchanges

We do not guarantee exchanges. If approved, a replacement may be shipped depending on product availability.

Dropshipping Notice

Due to the nature of dropshipping, return addresses may vary. Customers must wait for return instructions before shipping any product back.

Contact for Returns

📧 support@aurellefashion.store
📞 +972 546181566